Warranty Coverage

Every product sold by Optivex comes with a standard 1-Year Manufacturer Warranty. This warranty covers defects in materials and workmanship under normal use.

What's Covered?

• Hardware failures (e.g., driver issues, battery failure not caused by wear).
• Functional defects occurring during normal usage.
• Manufacturing flaws in casing or buttons.

What's Not Covered?

• Accidental damage (drops, liquid spills).
• Normal wear and tear (e.g., scratches, ear pad degradation).
• Unauthorized modifications or repairs.
• Loss or theft of the device.

If your product develops a fault during the warranty period, we are here to help. Note that you may be required to provide proof of purchase and photos/videos of the issue.

1. Step 1: Visit our Support Portal or email warranty@optivex.com.
2. Step 2: Provide your Order Number, Product Serial Number, and a detailed description of the issue.
3. Step 3: Our team will verify your warranty status and guide you through the next steps, which may include troubleshooting or arranging a repair/replacement.