Need assistance with an order or have a question about our products? Our dedicated support team is here to help you 24/7.
Customer Support
Help available Mon-Fri from 8am to 5pm.
+94 71 5777 333
Quick Response
Support team will response within 24 hours.
info@optivex.com
Office HQ
No.121/19, Samagi Mawatha,
Lihiniyagammana, Baladalgama
Clear answers to our most frequent inquiries about shipping, orders, and returns.
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping arrives in 1-2 business days.
Yes, we ship to over 50 countries worldwide. International shipping times vary by location but usually take 7-14 business days.
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return.